At Cheap Maisonza Store, we want every Zimmermann-inspired dress, Caroline Bramlett jewelry piece, or blue & white home accent you purchase to exceed expectations. Should you need to return or exchange an item, our process is as thoughtfully designed as our collections.

Our Return Policy

We accept returns within 15 days of delivery for most items in original condition with tags attached. Please note:

  • Final sale items marked “After Easter Sale” or “Cool-Girl Bride” cannot be returned
  • Personalized Amanda Vaughan collaborations and Coffee Table Books with visible wear are final sale
  • Beauty products and Belts with removed hygiene seals cannot be returned
Pro Tip: Our Style Advisors are available at [email protected] to help select the perfect size in Activewear or Denim before purchase.

How to Initiate a Return

  1. Contact Us within 15 days of delivery at [email protected] with your order number and items for return
  2. Wait for Approval – Our team will respond within 48 hours with return authorization and instructions
  3. Package Securely – Use original packaging for Devon Liedtke accessories or Darby Clark statement pieces
  4. Ship Returns to:
    621 Bernardo Street
    AUSTIN, US 55912
    Note: Return shipping costs are the customer’s responsibility

Exchange Process

For exchanges of Apparel or Bags in different sizes/colors:

  1. Follow the standard return process above
  2. Include a note specifying your desired exchange item from our current collection
  3. We’ll process once received and ship your new item with the same care we apply to our COLOR SHOPS selections

Refund Timeline

Once we receive and inspect your return:

  • Credit Card/PayPal: Refunds process within 5-7 business days (bank processing times may vary)
  • Original Payment Method: Funds will return to your Visa, MasterCard, JCB, or PayPal account
  • Store Credit: Available immediately upon approval for future purchases of Agee Leinberry or Courtney Grow pieces

Return Request Template

Copy this template to request your return:

Subject: Return Request for Order #[Your Order Number] Dear Maisonza Team, I would like to return the following item(s) from my order #[Your Order Number]: – [Item Name] from [Designer/Collection, e.g., Caroline Bramlett] – Size/Color: [If applicable] – Reason for return: [Optional] Please advise next steps for my [exchange/refund] request. Best regards, [Your Full Name] [Your Email Address] [Your Order Date]
Global Note: While we ship worldwide (excluding some Asian regions), return shipping costs vary by location. Contact us for specific rates to return your Birthday or Best Sellers items.

For any questions about returning your Designer pieces or Activewear drops, contact our Style Advisors at [email protected]—we’re here to help with the same attention to detail we apply to curating our collections.