FAQ

Maisonza offers a curated selection of contemporary fashion and lifestyle products with a focus on effortless elegance. Our collections feature Zimmermann-inspired apparel, Richard Ginori tableware, and designer pieces from Caroline Bramlett, Amanda Vaughan, and other featured artists. We specialize in cool-girl bridal looks, blue & white home essentials, and coffee table books for the style-savvy shopper.

Our target customer is a fashion-conscious individual who appreciates thoughtfully curated collections and seamless global delivery. She values quality pieces that transition from day to night, loves discovering emerging designers like Agee Leinberry and Courtney Grow, and enjoys refreshing her wardrobe with our seasonal Activewear and Denim selections.

Each product page includes detailed size charts for our Apparel and Activewear collections. For designer pieces like those from Darby Clark or Devon Liedtke, we recommend checking the specific measurements provided. When in doubt, our style advisors at [email protected] can help you find your perfect fit.

We carefully select our Beauty offerings to align with ethical standards. Most of our beauty products are cruelty-free, and we clearly mark vegan options in the product descriptions. Look for the “Clean Beauty” tag in our COLOR SHOPS section.

Absolutely! Our Bags, Coffee Table Books, and Birthday collection items can be beautifully gift-wrapped. Select the gift wrap option at checkout and include a personalized message for your recipient.

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are securely processed through our encrypted checkout system.

Your security is our priority. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.

This could be due to several reasons: insufficient funds, incorrect CVV code, or your bank’s security measures. We recommend contacting your card issuer or trying an alternative payment method like PayPal.

We offer two shipping methods tailored to your needs:

🚀 Standard Shipping ($12.95 USD)
– Carrier: DHL or FedEx
– Delivery Time: 10-15 business days after dispatch
– Includes full tracking and insurance

🎁 Free Shipping (orders over $50)
– Carrier: EMS
– Delivery Time: 15-25 business days after dispatch
– Tracking included

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information the moment your package ships from our Austin studio.

We ship worldwide except to select Asian countries and remote locations. Your eligibility will be automatically checked at checkout. All international shipments include customs-friendly packaging with duties and taxes calculated upfront for seamless delivery.

Address changes must be made within 1 hour of placing your order. Please contact [email protected] immediately with your order number. Once your order has been processed, we cannot guarantee address changes.

We offer hassle-free returns within 15 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. Some exclusions apply to final sale items marked in our After Easter Sale and other promotional events.

Contact our style advisors at [email protected] with your order number and the items you wish to return. We’ll provide a return authorization and instructions. Please note return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. You’ll receive an email confirmation when your refund has been processed.

We currently don’t offer direct exchanges. For a different size or color, please return the original item (following our return policy) and place a new order for the desired item. During seasonal launches like our Blue & White collection or Cool-Girl Bride arrivals, we recommend ordering quickly as popular items sell out fast.

Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password. If you don’t see the email, check your spam folder or contact [email protected].

We process orders quickly to get your stylish pieces to you ASAP. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.

Once your order ships, you’ll receive a confirmation email with tracking information. You can also track your order by logging into your account on our website. For EMS shipments, tracking may take 24-48 hours to update after dispatch.